Hi WC, well as promised the results . . . . I redownloaded the triology (thanks support) but it made no difference. I still couldn't see The Bourne Identity in my Apple TV library (still all OK in library on my Mac). So ended up with two copies of all three films. So sent an email back to support this was their reply below (just received)
Carole Anne here. I see you are still unable to watch the last movie in the Bundle you purchased. I know how eager you are to watch your movies so I am going to do all I can to be of assistance.
I have reversed the charge for "The Ultimate Bourne Collection". In five to seven business days, a credit of 13.99 GBP should be posted to the credit card that appears on the receipt for that purchase.
I hope this helps, and again, please do not hesitate to reply to this email for further assistance. Have a great day!
So looks like even Apple iTunes support can't work it either. I'm gonna put the re embursment towards buying the four film bundle and hope that it works better. Thanks again for your help WC. BTW whilst wifey watches Pointless I record The Chase . . . . I like it better too.