Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sleeping mode doesn't work

When I will wake up the computer by pressing a button of the keyboard the computer turns off and after that it will not start up with the on/off button at the back of the computer (brand new mini mac late 2012 with Mountain Lion). What's wrong?

Posted on Feb 7, 2013 12:04 PM

Reply
4 replies

Feb 11, 2013 10:24 PM in response to Emile076

Yes, I have this problem also.


It has been a problem since I bought it in November. It also has a tendency to shut itself off when it is asleep (before I try and wake it up) and the power button is also not responsive at those times.


"Resetting the SMC" from the support article essentially means unplugging it, waiting a few seconds, plugging it back in and then waiting a few seconds before turning it on which you are probably already doing to get it back on.


I can't offer you much advice. I took it to support at the apple store and they changed the logic board but it did not solve the problem. I have also reinstalled the operating system to no avail. Apple seemed to think that it wasn't a problem with the power supply because it is only shutting down when it is asleep. But I don't really know what to think of that because they were wrong about the logic board. Part of the difficulty I have had is that it is intermittent and it invariably doesn't happen when I take it in.


To be honest this has just been one of many problems I have encountered with this machine. I still have the video blinking out issue which appears on this forum as well as the usb3 wireless interference / shielding issue (solved only by not using usb3 to connect my external drive).


I have therefore learned to live with it as it is only intermittent. It is annoying though as it means that reliable connecting remotely to it when I am away will not be possible.


If you have any luck diagnosing your problems please post back here because you are the only person I have seen with this issue.


Good luck.

Feb 11, 2013 11:02 PM in response to Emile076

Thank you all for the answers, but the last answer from jpburke helps me a lot.

I did all the things like resetting the SMC, tried other powerplugs in the house, but now I know that Apple cannot help me too, I can skip a lot of possible solutions.

I'll try to find out what is wrong (I hope so...) and let you know if I find the answer.

I still thought that it was a typical European problem, I live in the Netherlands)

because we have 220V and not 110V.

...be continued...

Sleeping mode doesn't work

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.