Apple and Xfinity not getting along - help

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Level 1

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Apple and Xfinity not getting along - help

I have a MacBook Pro, I pad and Iphone. I have been using my Macbook pro wirelessly at home for a long time and all of a sudden none of my Mac products will connect to my Xfinity wireless network. All of our other non Mac laptops and printers are connecting to the Xfinity network just fine. I use to automatically connect when I turned my Mac on but now it doesn't and if I try to join it times out immediately. My Mac still connects at work just fine (I haul it back and forth). How do I fix this so my Apple products - specifically my MacBook can connect with my home wireless system?

MacBook Pro

Posted on Feb 7, 2013 3:58 PM

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Answer 1

a brody

Level 10

82,841 points

Feb 7, 2013 4:56 PM in response to KH525

Determine first if the Macs can even get a hint of the wireless network with a program such as iStumbler. Find someplace with a working internet connection to download iStumbler and copy it to a USB stick:

http://istumbler.net

This will at least let you know if your Mac can even see the network. If it can't it may be the hardware is losing its signal. Note there is a range within a WiFi access point where overlapping waves are too strong and cancel each other out too closed to the access point. The best range is between 5 feet and 150 feet direct line of sight. File cabinets and piping can interfere with this.

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Answer 2

Linc Davis

Level 10

209,541 points

Feb 7, 2013 5:23 PM in response to KH525

Troubleshooting Wi-Fi issues

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