Trying to update the latest version of iTunes. Get message that the network I am trying to access is unavailable. That there is no installation package on the computer. I tried to uninstall and received the same message?? I am currently running Windows XP

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Trying to update the latest version of iTunes. Get message that the network I am trying to access is unavailable. That there is no installation package on the computer. I tried to uninstall and received the same message?? I am currently running Windows XP

When attempting to download the latest version of iTunes I receive a message that there is no installation package found (iTunes.msi). Searching my computer, I cannot locate a file with the msi designation. Tried to use the .exe file unsuccessfully. I am unable to remove the current version for the same reason. I have a large library of music that I cannot download on my iPhone4 for the same reason.

Any suggestions would be greatly appreciated!!

Windows XP

Posted on Feb 7, 2013 6:34 PM

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Answer 1

diesel vdub

Level 7

22,178 points

Feb 8, 2013 3:42 AM in response to El Cee

Check out the More Like This section over there. =====>

In the future try a search before posting.

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Answer 2

b noir

Level 9

72,324 points

Feb 8, 2013 3:04 PM in response to El Cee

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

http://majorgeeks.com/download.php?det=4459

(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:

(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

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