Help needed Restore on Itouch 4th gen - resulted in Itouch no longer being able to turn on.

Question

Level 1

0 points

Help needed Restore on Itouch 4th gen - resulted in Itouch no longer being able to turn on.

My son tried to restore a 4th generation Itouch to wipe it clean. Received error stating Unknown error occurred (1601). He is no longer able to turn the Itouch on or do anything with it. Tried restoring again and received same message and Itouch never turned on. Any suggestions?

iPod touch

Posted on Feb 7, 2013 7:08 PM

Reply

Answer 1

lllaass

Level 10

210,411 points

Feb 8, 2013 3:15 AM in response to Stacey09

Error 1604

This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.

If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

Error 1600, 1601, 1602

Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

Reply