Highpoint Rocket RAID 2322 SAS card - drives turning off

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Highpoint Rocket RAID 2322 SAS card - drives turning off

Hi There,

We have a Mac Pro 1,1 with:
- Highpoint Rocket RAID 2322 SAS card
- Stardom ST8 with 8x 1gb drives

We're trying to trace a fault where after each restart:
- A different drive is offline
- Often it's the same two drives that are offline
- But it's random enough to know that the issue isn't the drives

So far we've:

- Moved the RAID card to different PCI slots
- Replaced two of the drives

We're going to:
- Replace the SAS cables
- Check the PCI bus of the Mac Pro

But we're unsure how best to check or troubleshoot the PCI bus - does anyone know how to do this?

Any pointers in the right direction would be much appreciated.

Cheers

Ben

Posted on Feb 7, 2013 8:06 PM

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Answer 1

Feb 7, 2013 8:18 PM in response to Ben Sciascia

There used to be jumpers on some SCSI drives that told the drive to multiply its ID number by 1 or 2 seconds and delay that long before spinning up. It was useful when a whole rack was going to be powering up at once and the current draw would dim the lights or cause fuses to blow.

I wonder if you are seeing that sort of effect -- where all drives are trying to spin up at once overwhelms the power supply and some don't spin up or don't wake up properly.

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Answer 2

Ben Sciascia Author

Level 2

150 points

Feb 7, 2013 10:33 PM in response to Grant Bennet-Alder

Thanks heaps for the reply - maybe youre right but I can't remeber it ever being this bad.

Something's definitely not right though - I guess it's just a process of elimination.

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Answer 3

The hatter

Level 9

61,031 points

Feb 8, 2013 5:34 AM in response to Ben Sciascia

Mac OS Version

SAS controller firmware and driver

drive firmware (1GB typo)

www.macgurus.com sells and handles similar gear and alwsys helpful even if not theirs.

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Answer 4

Ben Sciascia Author

Level 2

150 points

Feb 8, 2013 11:29 AM in response to The hatter

Thanks for the reply - details are:
- Mac OSX Server 10.6.8
- Parallel SCSI Domain 1
- HPT
- DISK 1_2
- Revision 4.00

The info above I got from System Profiler becauase I can't find any firmware/version info in the RAID mangement console - just a reference to: HighPoint Web RAID Managament 1.6.7.

I'm not sure about the firmware of the actual drives as all I can see in System Profiler are the Volumes - not individual disk information.

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Answer 5

The hatter

Level 9

61,031 points

Feb 8, 2013 1:03 PM in response to Ben Sciascia

HPT support can be iffy.

10.6.8 should be safer than later.

Assume first thing is to look on HPT under Mac support for drivers and such.

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Answer 6

Ben Sciascia Author

Level 2

150 points

Feb 8, 2013 2:30 PM in response to The hatter

Thanks Mate, I'm in touch with the local distributer - their Mac website (although they have one) is pretty thin and just talks about the drivers being included with OSX.

Anyway, will see what the distributer can do.

Cheers

Ben

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Answer 7

The hatter

Level 9

61,031 points

Feb 8, 2013 3:48 PM in response to Ben Sciascia

HPT has mac section and you don't need a distributor for that.

they did pist drivers for 10.5 and each successive OS

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