4 Replies Latest reply: Feb 7, 2013 10:07 PM by mende1
stepcraft Level 1 Level 1

Here's my specs:

 

            PROCESSOR                 065-C0PK  3.4GHz Quad-Core Intel Core i7

            MEMORY                    065-0638  8GB 1600MHz DDR3 SDRAM-2X4GB

            HARD DRIVE                065-C0Q6  3TB Fusion Drive

            GRAPHICS                  065-C099  NVIDIAGeFrc GTX 680MX 2G GDDR5

            MOUSE                     065-0663  APPLE MOUSE

            BATTERY CHARGER           065-0670  NO APPLE BATTERY CHARGER

            PAGES                     065-C13D  NONE

            NUMBERS                   065-C13F  NONE

            KEYNOTE                   065-C13G  NONE

            APPLE KEYBOARD            065-0667  Apple Num Kybd(Eng)+User's Gd

            COUNTRY KIT               065-0718  COUNTRY KIT

 

 

I've only had my new iMac for a week and today when I rebooted I got a gray circle with a line through it. I've already done the command-r and used Disk Utility to Repair Disk and Repair Disk Permissions... over and over. As a last resort I even reinstalled Mountain Lion with the OS X Internet Recover. No such luck. After it still booted with the gray circle with a line through it.

 

I was able to use "Scan Image for Restore" to see that all my files are on the hard drive.

 

What should I do?

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    Hold the Option key while your Mac is starting, and choose "Macintosh HD". What happens after selecting Macintosh HD? Also, try holding the Shift key while your Mac is starting to start into safe mode.

     

    If nothing works, you may need to erase the disk and install OS X again

  • stepcraft Level 1 Level 1

    Thanks for the response, mende1!

     

    Unfortunately, I also previously tried booting with the Shift key. Nothing. It acted like I wasn't even pressing the Shift key. I tried it multiple times. Sorry, I forgot to say that in my initial post.

     

    I just tried the Option key and selected Macintosh HD (the only option). I still got the gray circle with the line though it.

     

    I've already spent at least 30-40 hours installing all my software and transferring over all my pics and music. I can't "erase the disk and install OS X again".

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    Unfortunately, it's the only way to make your Mac work again.

     

    You say that you transferred all your pictures and music. Did you use Migration Assistant to do that? Maybe Migration Assistant failed and corrupted OS X

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    Also, reset the PRAM > http://support.apple.com/kb/HT1379