2013 iMac 27" 3.4GHz Quad-Core Intel Core i7 won't boot. Round circle with line through it.

Question

stepcraft Author

Level 1

5 points

2013 iMac 27" 3.4GHz Quad-Core Intel Core i7 won't boot. Round circle with line through it.

Here's my specs:

PROCESSOR 065-C0PK 3.4GHz Quad-Core Intel Core i7

MEMORY 065-0638 8GB 1600MHz DDR3 SDRAM-2X4GB

HARD DRIVE 065-C0Q6 3TB Fusion Drive

GRAPHICS 065-C099 NVIDIAGeFrc GTX 680MX 2G GDDR5

MOUSE 065-0663 APPLE MOUSE

BATTERY CHARGER 065-0670 NO APPLE BATTERY CHARGER

PAGES 065-C13D NONE

NUMBERS 065-C13F NONE

KEYNOTE 065-C13G NONE

APPLE KEYBOARD 065-0667 Apple Num Kybd(Eng)+User's Gd

COUNTRY KIT 065-0718 COUNTRY KIT

I've only had my new iMac for a week and today when I rebooted I got a gray circle with a line through it. I've already done the command-r and used Disk Utility to Repair Disk and Repair Disk Permissions... over and over. As a last resort I even reinstalled Mountain Lion with the OS X Internet Recover. No such luck. After it still booted with the gray circle with a line through it.

I was able to use "Scan Image for Restore" to see that all my files are on the hard drive.

What should I do?

Posted on Feb 7, 2013 9:25 PM

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Answer 1

mende1

Level 10

93,538 points

Feb 7, 2013 9:28 PM in response to stepcraft

Hold the Option key while your Mac is starting, and choose "Macintosh HD". What happens after selecting Macintosh HD? Also, try holding the Shift key while your Mac is starting to start into safe mode.

If nothing works, you may need to erase the disk and install OS X again

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Answer 2

stepcraft Author

Level 1

5 points

Feb 7, 2013 10:03 PM in response to mende1

Thanks for the response, mende1!

Unfortunately, I also previously tried booting with the Shift key. Nothing. It acted like I wasn't even pressing the Shift key. I tried it multiple times. Sorry, I forgot to say that in my initial post.

I just tried the Option key and selected Macintosh HD (the only option). I still got the gray circle with the line though it.

I've already spent at least 30-40 hours installing all my software and transferring over all my pics and music. I can't "erase the disk and install OS X again". 😟

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Answer 3

mende1

Level 10

93,538 points

Feb 7, 2013 10:05 PM in response to stepcraft

Unfortunately, it's the only way to make your Mac work again.

You say that you transferred all your pictures and music. Did you use Migration Assistant to do that? Maybe Migration Assistant failed and corrupted OS X

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Answer 4

mende1

Level 10

93,538 points

Feb 7, 2013 10:07 PM in response to stepcraft

Also, reset the PRAM > http://support.apple.com/kb/HT1379

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