Lost my email accounts and past email. Cannot retrieve my old data through Time Machine. Everything is slow to a halt. What did I do wrong?

Question

Level 1

4 points

Lost my email accounts and past email. Cannot retrieve my old data through Time Machine. Everything is slow to a halt. What did I do wrong?

I just took my 27" iMac 2011 model to replace the hard drive and the LCD screen. When I got it back and restored from Time Machine, the Safari won't work, so I thought it's time to upfgrade to Mountain Lion and what a mistake. I lost all of my mail accounts that I spent countless of hours over the years toi create and all in the sudden my computer slows down to a point where I can no longer work, especially on Photoshop and the whole Adobe Suite jsut won't seem to want to work with this new OS anymore. I called the technical support and instead of helping, they were so inept and took so long to do anthing to a point where I was sitting in silence for over 5 minutes. Then she told me to upload activity logs and will get back to me by Saturday. What's happening with Apple? I used to get answer and solution right away and not have to wait around like this. I am extremely ferustrated and start to think that the company stops caring and focusing on just making money.

Safari-OTHER, Windows 7, Safari

Posted on Feb 7, 2013 10:50 PM

Reply

Answer 1

Barney-15E

Level 10

112,638 points

Feb 8, 2013 4:55 AM in response to panasw

Let's start from the beginning. You got your Mac back and you restored it from Time Machine, and that was broken? (ie Safari failed to run).

How did you Restore from TM? Please link to a tutorial you followed or list the steps you took.

What OS did they install on the new Hard Drive?

What OS did you try to Restore?

What OS shipped with the iMac?

Reply

Answer 2

panasw Author

Level 1

4 points

Feb 8, 2013 8:42 PM in response to Barney-15E

You got your Mac back and you restored it from Time Machine, and that was broken? (ie Safari failed to run). - Yes

What OS did they install on the new Hard Drive? - Mountain

What OS did you try to Restore? - I'm not trying to restore anything, just wanted my emails and smart email boxes that I lost from upgrading to Mountain Lion back.

What OS shipped with the iMac? - Mountain

#

Reply

Answer 3

Barney-15E

Level 10

112,638 points

Feb 9, 2013 7:20 AM in response to panasw

If you didn't Restore your whole drive via Time Machine, what exactly did you restore and how?

You originally said, "so I thought it's time to upfgrade to Mountain Lion and what a mistake."

But in your reply, you said Mountain Lion shipped with the iMac, so how was that an "upgrade" to Mountain Lion?

I'm trying to figure out what exactly could cause the problem you describe, and these inconsistencies don't help.

My advice would be to use Disk Utility on the Recovery HD and erase the disk. Then, reinstall Mountain Lion.

When it runs the startup program, it will ask if you want to recover from another Mac or Time Machine, choose to migrate from a Time Machine backup. That should create the same account name and password, along with all of your data and applications. If you have all of your install media, you might consider just restoring the Data and not Applications. Install the applications after you have a working system and all your email is restored.

Reply