2 Replies Latest reply: Feb 23, 2013 7:40 AM by shirleyfromemmaus
missybadass Level 1 Level 1

I downloaded and paid for an updated version of quicktime player, the instructions to use says to go to old version in system preferences, yet mine is in applications. Therefore it does not work the same way. help please.

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    Welcome to the Apple Support Communities

     

    First, open  > About this Mac, and see Version.

     

    QuickTime disappeared on System Preferences with Mac OS X Leopard. If you have Snow Leopard, Lion or Mountain Lion, you have QuickTime Player X, and you need QuickTime Player 7 on your Mac to upgrade to Pro. See > http://support.apple.com/kb/HT3678

     

    Then, to upgrade to Pro version, follow the steps of that link

  • shirleyfromemmaus Level 1 Level 1

    The QuickTime app inside your Applications folder (and, probably on your dock) is QuickTime X, not QuickTime 7. To find and launch QuickTime, you must open the Utilities folder, which is inside your Applications folder. You can have both versions on your computer. QuickTime 7 has some functions that are not available in QuickTime X, and vice versa.