My iphone 4s is saying "cannot get mail" The username or password is incorrect.
I did reset my password yesterday on my main computer but tried on my iphone and now can't get mail ?
iPhone 4S
You need to go to Settings > Mail, Contacts & Calendars select your email account and update your password there to your new one.
Hi Michael,
I did that and i think this is why i am so baffled. I don't see why it is not accepting it and i know i am putting the new password in correctly as it has let me into my btinternet account on my pc with the new password?
Its really frustrating as i work my emails from my phone all the time ?????
Try removing the email account from your iPhone all together. And then add it from scratch again.
Ok i have deleted and set it up again and now i can't even see old emails and i am still getting the same message "cannot get mail" really appreciate your help as i am sooooo frustrated. Thank you ??? What do you think nowMichael?
I would remove it again and follow these instructions. http://goo.gl/jOI7p
Or try these. http://goo.gl/rO31E
Thank you so much Michael i have tried both steps twice now but still no joy. I have printed them off and when my husband gets home i will get him to try. Thanks for your time i give up !!!
Sorry I could not help further.
Hi Cherie,
I had EXACTLY the same problem for more than two weeks, that was NOT solved by speaking to BT 'Tech Support' - they kept saying that the problem was the fault of Apple - untill I finally got some help from them today (Mon 7th Oct).🙂
The error message I got - despite ALL settings on my iPhone(5) and iPad(4) being absolutely correct😕 - was this:
'Cannot Send Mail', 'The username or password for SMTP: ***********@mail.btinternet.com is incorrect'😠
The only solution I got - eventually - from BT is to delete the above account fro the device and 're-install' it again, but THIS time use the 'Yahoo' option from the list of choices rather than 'Other'.
When I did this and entered the relevant Name, E-Mail Address, Password, and Description (you can call the account whatever you like), I selected 'next', then I got the word 'Verifying.......' appear after a few seconds, and then I saw the four 'blue tick marks' appear next to my entries.
These 'blue tick marks' confirm the verification that your details are correct.
The next time you open your e-mail client on your iPhone or iPad you shoud see your ****@btinternet.com e-mail account in the list of e-mail accounts on your phone (if you have more than one) with a Yahoo icon next to whatever name you chose to call it. If you already have a Yahoo! account (like me) it is probably a good idea to call the 'BTYahoo' account, BT or something, rather than keep the default 'Yahoo' name otherwise you will have two with the same name in your accounts list.
You SHOULD eventually get back ALL the e-mails that were previously in your inbox, as well as some 'extra' folders that you probably did not have when you first set up the account on your iOS device.
That is what happened when I reinstalled my account, so I hope this works for you.🙂
Bob
my iphone 4s is saying "cannot get mail" The username or password for "Btinternet" is incorrect
