Q: hi can anyone help i bought a mac and cant update the included software

It's a common problem. First, see > http://support.apple.com/kb/TS4236?viewlocale=en_US&locale=en_US

If it doesn't work, open App Store > Featured > Account (under Quick Links) > Show hidden purchases, and show all your apps, so you will be able to update the applications that came with your computer (iPhoto, iMovie, GarageBand)

Just a thought - when you bought the Mac was it new or second hand?

I don't think that the number of dots indicated in the password window is an indicator of the actual amount of letters in your password. Certainly isn't with mine.

It has nothing to do with your problem. If, as Paul said, you bought a second-hand Mac, you can't download them, and the only solution to update them is to delete all of the applications you want to update, buy iLife '11 in a DVD in Amazon and install it.

Apple introduced this system with OS X Lion because iLife apps were included in a DVD with the Mac in the past, but now, they are only available from the App Store. There are a lot of complains about that because you have to purchase again the apps, and in a DVD

In that case, something strange happened with your apps and your Apple ID. Unfortunately, we can't do anything more, so contact with App Store support > http://www.apple.com/support/mac/app-store/contact

Bang goes my theory .

I did a search on here and some have had some success with solving the problem. Have a look at the threads with green 'solved' ticks:

https://discussions.apple.com/search.jspa?resultTypes=&dateRange=all&peopleEnabl ed=true&q=There+are+updates+available+for+other+accounts.&containerType=&contain er=&containerName=&username=&rankBy=relevance&numResults=15