7 Replies Latest reply: Feb 21, 2013 6:19 AM by margaretfromphiladelphia
Rob Bartholomew Level 1 Level 1
expertise.macosx
Mac OS X

When I go into YouTube and click on an item, the page comes up with a black screen where the movie should be and a message saying, "Blocked plug-in". This also seems to be happening on other video sites including BBC. Everything was working fine a couple of days ago. What have I done and what do I need to do to fix the problem? I'm using Safari.

 

All advice and tips gratefully received.

Rob

Solved by Klaus1 on Feb 8, 2013 9:42 AM Solved

What Mac do you have and what version of OS X?

Reply by Klaus1 on Feb 8, 2013 9:54 AM Helpful

You probably need to update, or reinstall, Flash.

 

You can check here:  http://www.adobe.com/products/flash/about/  to see which version you should install for your Mac and OS.

 

You should first uninstall any previous version of Flash Player, using the uninstaller from here (make sure you use the correct one!):

 

http://kb2.adobe.com/cps/909/cpsid_90906.html

 

and also that you follow the instructions closely, such as closing ALL applications first before installing. You must also carry out a permission repair after installing anything from Adobe.

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