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can't save keynote presentation

I purchased keynote from the app store over a year ago. However, now, when I open keynote, I receive the iWork prompt that my trial is over and I won't be able to save my keynote presentation until I enter my serial number for iWork.


How do I stop this from happening? I could care less about iWork.


thanks

Keynote-OTHER, OS X Mountain Lion (10.8.2)

Posted on Feb 8, 2013 9:20 AM

Reply
19 replies

May 30, 2013 6:07 AM in response to smartasso

I had the same problem.


How is this the same problem?


The original post was regarding continuing to use an expired trial version of Keynote which obviously wont work after the trial has expired.


Otherwise I would recommend this maintenance procedure to re-instate Keynote:


1

Uninstall all of iWork if you have this, otherwise uninstall Keynote on its own if other iWork applications are not installed.


This must be done with an application remover to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download


2

empty the trash


3

shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears


let the Mac complete the start up procedure completely, it will take longer than usual as the software installation on the hard drive is being repaired


4

go to; Applications > Utilities > Disc Utility > First Aid > Repair Disc Permissions

when this is completed restart the Mac normally


5

Reinstall iWork or Keynote as appropriate using the original method on purchase, using the installer file or install from the App Store.

May 30, 2013 7:04 AM in response to Gary Scotland

The orginal post was about a purchased keynote version that works like it is still on trial. Which is the same problem I have. Now I don't want to reinstall everything, as I cannot find the serial number anymore. The solution I found is to open keynote app and then open the file I want to edit rather than clicking directly on the file. Don't know it works. I insist that it is unacceptable that this happens.

May 30, 2013 7:17 AM in response to smartasso

@Smartasso you need to read otherwise these forums won't help you .


Gary Scotland



I had the same problem.


How is this the same problem?


The original post was regarding continuing to use an expired trial version of Keynote which obviously wont work after the trial has expired.




IF you are using a TRIAL installation then you have the same problem as stated earleir. Please learn to stop & think cause in our quiet moments it all becomes clear.


if you have a trial you DO NOT HAVE A SERIAL NUMBER.

May 30, 2013 7:57 AM in response to sabatica

@sabatica, please clarify. What is the original post you are talking about? I am talking about this one:


"I ***purchased*** keynote from the app store over a year ago. However, now, when I open keynote, I receive the iWork prompt that my trial is over"


do we agree that this was NOT a trial and the guy actually PURCHASED keynote? I start to suspect that not you nor Gary Scotland actually read that post or my post... I would be glad if you prove me wrong.

May 30, 2013 8:04 AM in response to smartasso

Okay let me explain @smartasso


  1. The user had a pre-existing TRIAL version of iWork (Keynote, Pages, Numbers)
  2. Used it Trial over
  3. Then the user purchased Keynote from the APP store.
  4. After the user received prompts about their Trial period being over, despite having a purchased copy of Keynote. WHY???

OBVIOUSLY becasue they had a TRIAL version of iWORK.

Keynote purchase from the App store will not stop these iWork messages.


Gary and I maybe should've clarified in this level of detail but we foolishly made assumptions that this was made clear to anyone using the forum.


Sorted.

can't save keynote presentation

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