9 Replies Latest reply: Apr 10, 2013 8:06 AM by terriergal
SimonLDN Level 1 (0 points)

I understand that Apple have released Adobe Flash Player updates available for OS X on February 7, 2013. (http://support.apple.com/kb/HT5655) which means that any Flash content in Safari will not work without installing the latest version of Flash Player 11.5.502.149. However this will not install on Lion 10.7.5 without the General Installation Error message coming up, any ideas? (Apart from using Google Chrome)

 


 



MacBook, Mac OS X (10.7.5)
  • SimonLDN Level 1 (0 points)

    Update:

     

    Even though I received the General Installion Error, it still installed, which is strange.

  • gabylana Level 1 (0 points)

    I have tried everything and I get the same error at 47%, both on my iMac and MacBook Pro. Have completely uninstall Flash Player and restarted both computers and nothing. Have repaired Disk Permissions, and still nothing. Connected the computer straight to the ethernet and not wireless internet, but again nothing. This is getting pass the point of simply frustrating. Please I would appreciate if you can provide any other solutions.

  • FatMac>MacPro Level 5 (4,420 points)

    Two things to try. First, if you have a browser other than Safari, (e.g., Firefox) try using that instead, and getting the Flash installer from http://get.adobe.com/flashplayer/. Second, in System Preferences, there's a Flash Player preference under "Other." Click on the Advanced tab and then "Check Now" in the Updates section. If you're not up to date, you should be offered the opportunity to install the update. But be aware that that update plugs some major security holes and everyone else wants the update too.

  • gabylana Level 1 (0 points)

    It worked!

    Thanks a million. Why this update is so problematic? Is it an Adobe issue or an Apple issue?

  • Jarrod Smith Level 1 (25 points)

    I made the mistake of following their troubleshooting guide and uninstalling Flash entirely.  Now I have *no* flash capability whatsoever (and therefore no setting in system prefs).  Sooooo frustrating.

  • FatMac>MacPro Level 5 (4,420 points)

    Jarrod Smith wrote:

     

    I made the mistake of following their troubleshooting guide and uninstalling Flash entirely.  Now I have *no* flash capability whatsoever (and therefore no setting in system prefs).  Sooooo frustrating.

    In that case, use this link http://get.adobe.com/flashplayer/ to download the installer direct from Adobe.

  • Jarrod Smith Level 1 (25 points)

    Thanks for the advice, but I've already done this, many times.  Something is broken in the installer.  I've been to this thread on Adobe's site, and submitted the error logs, but no response from them yet...

     

    Update: Today google found this for me (not yesterday), which finally enabled me to get this sucker installed.  Seems like Adobe has a bug in the installer:

     

    http://forums.adobe.com/message/5059804

  • terriergal Level 1 (10 points)

    Where are you finding this "other" in system preferences?

  • terriergal Level 1 (10 points)

    "Update: Today google found this for me (not yesterday), which finally enabled me to get this sucker installed.  Seems like Adobe has a bug in the installer:

     

    http://forums.adobe.com/message/5059804"

     

    Yeah, tried that and got "<username> is not in the sudoers file.  This incident will be reported."

     

    Do I have to run it from the admin account?

     

    *** UPDATE *** switched over to my admin account, even though everything I install on my user account makes me authenticate as admin, and it installed fine.