HT203180: If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV

Learn about If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV
Pranesh12

Q: Gooner

I drag and drop videos to iTunes but its not working. Myvideo is already in mp4 format. The video is not appearing in iTunes

iPhone 4

Posted on Feb 8, 2013 9:40 AM

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Q: Gooner

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  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Feb 8, 2013 9:44 AM in response to Pranesh12
    Level 10 (85,833 points)
    iPod
    Feb 8, 2013 9:44 AM in response to Pranesh12

    If you have iTunes 11 and the format is OK it will show up in the Home Videos section. If iTunes doesn't like the file for some reason it won't be added to the library and there will be no error message.

     

    tt2

  • by Pranesh12,

    Pranesh12 Pranesh12 Feb 8, 2013 9:52 AM in response to turingtest2
    Level 1 (0 points)
    Feb 8, 2013 9:52 AM in response to turingtest2

    Yes I'm using iTunes 11 I tried it again but its not showing again. I checked in Home Video too.Help me please

  • by turingtest2,

    turingtest2 turingtest2 Feb 8, 2013 10:15 AM in response to Pranesh12
    Level 10 (85,833 points)
    iPod
    Feb 8, 2013 10:15 AM in response to Pranesh12

    Does the file show up in the Recently Added? To confirm there really is a problem with the file instead of some other mystery put a copy in the Automatically Add to iTunes folder inside your media folder. If iTunes doesn't like the file it will be moved to a folder called Not Added. I've no idea how you would identify or resolve any issues with the format but if there is an original in another format then you could revisit your conversion tools.

     

    tt2

  • by Pranesh12,

    Pranesh12 Pranesh12 Feb 8, 2013 10:58 AM in response to Pranesh12
    Level 1 (0 points)
    Feb 8, 2013 10:58 AM in response to Pranesh12

    Yes you were right the problem is in the file format. Whenever I copy paste the file to Automatically Add to iTunes it is moved to Not Added folder. I don't believe its happening cause all my files are in mp4 format. What shall I do now?

  • by turingtest2,

    turingtest2 turingtest2 Feb 8, 2013 10:54 AM in response to Pranesh12
    Level 10 (85,833 points)
    iPod
    Feb 8, 2013 10:54 AM in response to Pranesh12

    As I said before if you have another copy of this file in a different format you could try converting again. Or you could look for an equivalent of mp3val which fixed problems with mp3 files.

     

    tt2