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HT3744 SuperDrive problems

1196 Views 9 Replies Latest reply: Feb 11, 2013 1:18 PM by BDAqua RSS
rama38 Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 8, 2013 10:53 AM

Have week old 21 inch iMac with Fusion drive, new USB Superdrive bought at same time. Tried twice to burn iPhoto picts  to DVD disk;everything seems to proceed normally, until I get a message telling me “Burn Failed” , that “drive didn't respond properly and can't recover or retry”.

 

     Does anyone have any idea what might be going on???

iMac, OS X Mountain Lion (10.8.2), new 21 inch with fusion drive
  • BDAqua Level 10 Level 10 (114,670 points)
    Currently Being Moderated
    Feb 8, 2013 1:14 PM (in response to rama38)

    What kind/brand of Media  are you using?

  • BDAqua Level 10 Level 10 (114,670 points)
    Currently Being Moderated
    Feb 8, 2013 5:48 PM (in response to rama38)

    OK, not likely the problem then, Memorex & Verbatim work fine on my Macs, but Maxell & Sony hardly ever work.

     

    open console in Applications>Utilities, check the system log for the date/time of the last problem for clues.

  • BDAqua Level 10 Level 10 (114,670 points)
    Currently Being Moderated
    Feb 9, 2013 11:39 AM (in response to rama38)

    One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...

     

    PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive

     

    Reboot, test again.

     

    If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or some USB or Firewire device, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.

     

    Check the System Preferences>Other Row, for 3rd party Pref Panes.

     

    Also look in these if they exist, some are invisible...

     

    /private/var/run/StartupItems

    /Library/StartupItems

    /System/Library/StartupItems

    /System/Library/LaunchDaemons

    /Library/LaunchDaemons

  • BDAqua Level 10 Level 10 (114,670 points)
    Currently Being Moderated
    Feb 10, 2013 12:18 PM (in response to rama38)

    On the Safe Boot, do you have this setup...

     

    Firmware password protection in Mac OS X ...

     

    http://support.apple.com/kb/HT1352

     

    It would block usage of all the startup keys, like C, N, T, D, CMD+s, CMD+Option+p+r, CMD +v, Option boot will show a lock, and Shift, as well as booting from anything but the Hard Drive.

     

    Or do you have a USB KB to test with?

     

    On the KB, sounds like it or the OS has a problem, but can you double click on a mispelled word and correct it then by typing?

  • BDAqua Level 10 Level 10 (114,670 points)
    Currently Being Moderated
    Feb 11, 2013 1:18 PM (in response to rama38)

    OK good uick & taking it is a good idea.

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