Previous 1 2 3 Next 32 Replies Latest reply: May 14, 2013 9:16 AM by otjacob Go to original post
  • Linc Davis Level 10 Level 10 (147,050 points)

    Did you move that file to the Desktop and test?

  • otjacob Level 1 Level 1 (0 points)

    Nothing changed.

  • Linc Davis Level 10 Level 10 (147,050 points)

    Please read this whole message before doing anything.

     

    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.

     

    Step 1

     

    The purpose of this step is to determine whether the problem is localized to your user account.

     

    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

     

    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

     

    Test while logged in as Guest. Same problem?

     

    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

     

    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

     

    Step 2

     

    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

     

    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

     

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • otjacob Level 1 Level 1 (0 points)

    You sent me a link to this before and I went through the whole process then and nothing changed. Do you want me to do it again?

  • Linc Davis Level 10 Level 10 (147,050 points)

    You sent me a link to this before

     

    I sent you a link to what before?

  • otjacob Level 1 Level 1 (0 points)

    On Feb 12, 2013 12:54 PM you sent me an email with a link to another thread that contained the same instructions, and more, as are contained in your previous email. It's in this thread. I went through them all as per the following emails we sent each other.

  • Linc Davis Level 10 Level 10 (147,050 points)

    That was a reference to deleting the Safari preference file. I didn't know whether you had done it. If you have, and you've also done steps 1 and 2 above, there's no need to repeat them.

     

    In the Installed Plug-ins window, you should have this:

     

    WebKit built-in PDF

    MIME TypeDescriptionExtensions
    application/pdfPortable Document Formatpdf

     

    Do any of the other plugins listed claim "application/pdf" as a MIME type? For example, the QuickTime plugin might.

  • otjacob Level 1 Level 1 (0 points)

    No. That's the only one.

  • Linc Davis Level 10 Level 10 (147,050 points)

    Are you quite sure you got the same results in the guest account?

  • otjacob Level 1 Level 1 (0 points)

    Tried again, same result.

  • Linc Davis Level 10 Level 10 (147,050 points)

    Right-click the content of a PDF window and select Automatically Resize from the contextual menu.

  • otjacob Level 1 Level 1 (0 points)

    Automatically resize is checked and it is the correct size. Interesting though that there is another item that says "Open with Preview."

  • Linc Davis Level 10 Level 10 (147,050 points)

    What happens when you do open with Preview?

  • otjacob Level 1 Level 1 (0 points)

    Preview opens in a seperate window with the document in it.

  • Linc Davis Level 10 Level 10 (147,050 points)

    Yes, but is the document sized correctly?