1 Reply Latest reply: Feb 8, 2013 4:29 PM by CMCSK
sojourner15 Level 1 (0 points)

When I boot up my macbook/snow leopard I can't get past the light blue logo with the spinning wheel. Using the install disc I still get stuck with light blue/spinning. Please help me. Thank you.

MacBook, iOS 6.0.1, install disc in the machine. Stuck
  • CMCSK Level 6 (10,717 points)

    Did you use the disc that came with your computer?  If that is the case, your disc is damaged and you will need to order replacements from Apple - US (800) 767-2775 for a nominal fee. You'll need to have the model and serial number of your Mac available.


    If you're not in the US, you may need to go through the regional Apple Store that serves your location to find the contact number - http://store.apple.com/Catalog/US/Images/intlstoreroutingpage.html



    Solution may be found if you search in the "More Like This" section over in the right column.