1 Reply Latest reply: Feb 8, 2013 4:48 PM by shldr2thewheel
DMcFarland08 Level 1 Level 1

We recently called to ask about an issue with our Apple TV, only to be directed to AppleCare automatic voice assistance.

Normally, it wouldn't be a problem, but the conversation went something like this:


*The second or third attempt to enter in Serial Number, B being in the middle, having already done several other letters and numbers*
"B as in 'Boy."
"I'm sorry, I didn't hear that, did you say, 'G' as in 'Golf?'"

"B as in 'Boy."

"I'm sorry, I didn't hear that, did you say, 'G' as in 'Golf?'"
"No. 'B' as in 'Boy.'" "Are you still there? Press any key to continue, otherwise, I'll have to cancel the call."
*furiously and angrily presses every key multiple times* "'B.' AS. IN. 'BOY.'"
"Thank you for calling Apple. Goodbye."


Apart from that, selecting the proper support line, (Somehow, saying "Speak to an advisor" without an accent sounds like "iPad,") is a nightmare.

Are we doing something wrong?

AppleTV 2
Reply by shldr2thewheel on Feb 8, 2013 4:48 PM Helpful

when the voice comes on, just press Zero "0" four or five times and it will take you to a representative. Then give them the necessary info.

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