13 Replies Latest reply: Feb 12, 2013 8:34 AM by alejandrafromwestcliffe
alejandrafromwestcliffe Level 1 Level 1 (0 points)

Hello.

I was scanning my MacBook with MacKeeper antivirus. It found an infected file which cannot be either moved to quarantine or deleted. The people from MacKeeper did a remote support and unfortunately they said it's a hidden file and in order to unhide it, the Terminal Tool is needed but couldn't find it in my mac. For some reason it was removed      How can I fix this? 

I'll appreciate very much your help and insight. 


iPad (3rd gen) Wi-Fi, iOS 6
  • 1. Re: Terminal tool
    Niel Level 10 Level 10 (241,950 points)

    Ignore it and uninstall MacKeeper.

     

    (76396)

  • 2. Re: Terminal tool
    alejandrafromwestcliffe Level 1 Level 1 (0 points)

    Why should I uninstall it?  Not a good product? 

  • 3. Re: Terminal tool
    Eustace Mendis Level 7 Level 7 (24,940 points)

    Not just not a good product, it is the cause of problems on the Mac. You should not even have it in the same room as your Mac.

  • 4. Re: Terminal tool
    alejandrafromwestcliffe Level 1 Level 1 (0 points)

    I'll do it then. But what about that file that I'll always know it's hidden, it's infected and I cannot remove it?

  • 5. Re: Terminal tool
    Niel Level 10 Level 10 (241,950 points)

    Rescan the drive with ClamXav or Sophos.

     

    (76399)

  • 6. Re: Terminal tool
    alejandrafromwestcliffe Level 1 Level 1 (0 points)

    Can't thank you enough! 

     

  • 7. Re: Terminal tool
    John Galt Level 8 Level 8 (36,365 points)

    MacKeeper found an infected file on a brand new iMac on which I installed absolutely nothing else. I therefore concluded the infected file was MacKeeper, and deleted it.

     

    If you used MacKeeper to erase "excess binaries" it may have damaged your system, which could explain your missing Terminal app. I know of no way to reinstall required system components other than to reinstall OS X.

  • 8. Re: Terminal tool
    Eustace Mendis Level 7 Level 7 (24,940 points)

    • I therefore concluded the infected file was MacKeeper, and deleted it.

     

    Perfect!

  • 9. Re: Terminal tool
    MadMacs0 Level 4 Level 4 (3,725 points)

    alejandrafromwestcliffe wrote:

     

    I was scanning my MacBook with MacKeeper antivirus.

    Why? Were you having a problem that made you think you were infected or because a MacKeeper ad told you to? If the former, start a new topic to deal with the problem as it's almost never caused by malware.

    It found an infected file which cannot be either moved to quarantine or deleted.

    We would need the name of the infection and the file's location to help you with this. Normally that information will be displayed or in a scan log.

    The people from MacKeeper did a remote support

    That is rarely a good idea. You don't know anything about these people and what they might be doing while rummaging around in your computer. If you get to a point where you need hands-on technical support, go to an Apple qualified repair facility.

    unfortunately they said it's a hidden file and in order to unhide it, the Terminal Tool is needed but couldn't find it in my mac. For some reason it was removed

    Another sign of incompetence! Take a look in /Applications/Utilities/ for the Terminal app.

     

    Lastly, I note that your profile doesn't mention that you even own a Mac or what version of OS X you are using with it, so you should update that and we won't need to ask next time.

  • 10. Re: Terminal tool
    alejandrafromwestcliffe Level 1 Level 1 (0 points)

    Thank you so much for your input.  You are right about people doing a remote support.

    Nevertheless, I looked for the Terminal app and couldn't find it. 

    I already updated my profile.  The problem is in my macbook. 

    Thanks a bunch!

  • 11. Re: Terminal tool
    MadMacs0 Level 4 Level 4 (3,725 points)

    alejandrafromwestcliffe wrote:

     

    Nevertheless, I looked for the Terminal app and couldn't find it. 

    Download and install the Mac OS X 10.5.8 Combo Update.

     

    Let us know the results of subsequent anti-virus scans with the name of the infection and exact location and name of the infected file.

     

    If you need assistance with ClamXav visit the Forum.

  • 12. Re: Terminal tool
    MadMacs0 Level 4 Level 4 (3,725 points)

    alejandrafromwestcliffe wrote:

     

    I already updated my profile.  The problem is in my macbook.

    Now that I know what OS you are using, I should have added some things to my last response.

     

    There is certainly a good chance that MacKeeper found an actual infection. Make sure you have installed everything recommended by Software Update, especially the Flashback Removal Security Update. In fact, I would even run it again now.

     

    Your version of Java is very unsafe and Apple has shown they are not going to update it, so you must keep it turned off (Java not JavaScript) in all your browsers except during the time you visit a trusted site that you must use and it requires Java.

     

    I highly encourage you to upgrade your OS to at least 10.6.8, but preferably greater if your MacBook can use it.

  • 13. Re: Terminal tool
    alejandrafromwestcliffe Level 1 Level 1 (0 points)

    Thank you so much. I downloaded the Upgrade, I ran the MacKeeper Flashback Remuval SEcurity Update again and checked the Java is turned off.  The infected file doesn't show up anymore.