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Mac Pro won't wakeup from sleep apple store said nothing wrong still have the problem i'm realy fetup with please help

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Mac Pro, OS X Mountain Lion (10.8.2)

Posted on Feb 8, 2013 7:28 PM

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12 replies

Feb 9, 2013 9:02 AM in response to annekerients

Please read this whole message before doing anything.

This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.


Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:

  • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
  • When you see the gray Apple logo, release the shift key.
  • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.


Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


Test while in safe mode. Same problem?


After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Feb 11, 2013 1:47 PM in response to annekerients

You mean the MacBook Pro. There's a slight chance that this will help:

Intel-based Macs: Resetting the System Management Controller (SMC)

You can read the article in your native language by selecting from the menu on the right side of the page. If there's no change after resetting the SMC, go back to the Apple Store, or a different one, and demonstrate the problem. Don't let anyone tell you that nothing is wrong. Something is wrong. You will probably have to leave the machine there. When you get it back, test before leaving the store.

Mac Pro won't wakeup from sleep apple store said nothing wrong still have the problem i'm realy fetup with please help

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