12 Replies Latest reply: Feb 11, 2013 4:08 PM by annekerients
annekerients Level 1 (0 points)

 


Mac Pro, OS X Mountain Lion (10.8.2)
  • Linc Davis Level 10 (192,285 points)

    So you took it to the Apple Store and showed them that it wouldn't wake from sleep, and they said nothing was wrong? There must be more to the story.

  • annekerients Level 1 (0 points)

    No nothing more to the story They did an diagnostic test and said everything wwas fine

  • Linc Davis Level 10 (192,285 points)

    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether your problem is caused by third-party system modifications that load automatically at startup or login.

     

    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click  Log in.
    *Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.

     

    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.  The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

     

    Test while in safe mode. Same problem?

     

    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

  • annekerients Level 1 (0 points)

    Didn't show any problems. Thanks for the sugestion

    A.

  • Linc Davis Level 10 (192,285 points)

    I'm not sure I understand your response. Do you mean that in safe mode, sleep works as expected?

  • annekerients Level 1 (0 points)

    No nothing is changed still same problem but I found out that after i'm on my mac. for a long time then  for sure it

     

    won't  wake up from sleep mode .

  • Linc Davis Level 10 (192,285 points)

    While booted in safe mode, you put the machine to sleep, and it did not wake up. Is that right?

  • annekerients Level 1 (0 points)

    right

  • Linc Davis Level 10 (192,285 points)

    You've described your machine as a Mac Pro, but you came here from a support article about the MacBook Air. Which do you have? The Mac Pro is not a portable computer.

  • annekerients Level 1 (0 points)

    alway's mention the macpro laptop

  • Linc Davis Level 10 (192,285 points)

    You mean the MacBook Pro. There's a slight chance that this will help:

      

    Intel-based Macs: Resetting the System Management Controller (SMC)

      

    You can read the article in your native language by selecting from the menu on the right side of the page. If there's no change after resetting the SMC, go back to the Apple Store, or a different one, and demonstrate the problem. Don't let anyone tell you that nothing is wrong. Something is wrong. You will probably have to leave the machine there. When you get it back, test before leaving the store.

  • annekerients Level 1 (0 points)

    Ok.thanks ,let you know how things are going