3 Replies Latest reply: Feb 9, 2013 1:22 AM by King_Penguin
jimsanfilippo Level 1 (0 points)

How do I get a refund for an app I never pruchased?

  • King_Penguin Level 10 (120,081 points)

    Some apps may be free to download, but some of them then allow you to make in-app purchases within them to unlock extra features. If you haven't downloaded that app or have downloaded it but not made any in-app purchases within it then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • jimsanfilippo Level 1 (0 points)

    I tried that already.  Now waiting for a reply form apple as there is no selection for refund or I did not athoize the purchase.  The "Free" app gave no warning, I did not input my passoword, I have not used the app in days. 

    The process of trying to get a simple answer to how to get a refund is tipical of Apple.  "do it our way or not at all".
  • King_Penguin Level 10 (120,081 points)

    Depending upon what version of iOS that you have on your device then you might have a Settings > General > Restrictions > Require Password option that you can set to 'Immediately'. You can also turn off in-app purchases via the Restrictions screen.