TS1382: iPod troubleshooting basics and service FAQ

Learn about iPod troubleshooting basics and service FAQ
bestmmm
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Q: I have an old itunes account where I have bought music and downloaded them onto an ipod. I want to transfer these to a new itunes account but do not have the password to the original itunes account. Any help please?

I have an old itunes account where I have bought music and downloaded them onto an ipod. I want to transfer these to a new itunes account but do not have the password to the original itunes account. Any help please?

iPod classic

Posted on Feb 9, 2013 3:45 AM

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bestmmm

Q: I have an old itunes account where I have bought music and downloaded them onto an ipod. I want to transfer these to a new itunes ... more

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  • by bestmmm,

    bestmmm bestmmm Feb 9, 2013 4:51 AM in response to bestmmm
    Level 1 (0 points)
    Feb 9, 2013 4:51 AM in response to bestmmm

    Just to add more background information. The iPod Nano I have has an iTunes ID which I can't access because I cannot remember the password. I cannot reset the pasword because the UKONLINE, the email I had registered with the password, no longer exists. So, in the past, when I tried to reset it, I found I could not do it because of not having access to the emails anymore. Any advice is welcome.

  • by Michael Black,

    Michael Black Michael Black Feb 9, 2013 4:54 AM in response to bestmmm
    Level 7 (25,306 points)
    Feb 9, 2013 4:54 AM in response to bestmmm

    It is not possible to transfer any purchased content from one AppleID to another, nor can you merge AppleID accounts. You should use the support contacts and ExpressLane links to get help resetting the password on the old account. Without the password for that account you cannot gain access to the purchased content linked to that account.