HT1600: Apple TV (1st generation): How to update Apple TV software

Learn about Apple TV (1st generation): How to update Apple TV software
CleaM
Level 1 (0 points)

Q: Apple indicates an update is available but have gotten repeated "update was unsuccessful" messages

Apple indicates that an update is available.  But, when I attempt to download the update I receive "update was not successful" message.  I am using a wifi connection and software version 5.1.1(5433)

Posted on Feb 9, 2013 6:13 AM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (104,521 points)
Apple TV
A:

If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

 

  1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
  2. Connect the micro USB cable to the Apple TV and to your computer.
  3. Reconnect the power cable (only for Apple TV 3)
  4. Open iTunes.
  5. Select your Apple TV in the Devices list, and then click Restore.

Posted on Feb 9, 2013 6:31 AM

Close
CleaM

Q: Apple indicates an update is available but have gotten repeated "update was unsuccessful" messages

  • All replies
  • Helpful answers

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Feb 9, 2013 6:31 AM in response to CleaM
    Level 10 (104,521 points)
    Apple TV
    Feb 9, 2013 6:31 AM in response to CleaM

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:

     

    1. Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    2. Connect the micro USB cable to the Apple TV and to your computer.
    3. Reconnect the power cable (only for Apple TV 3)
    4. Open iTunes.
    5. Select your Apple TV in the Devices list, and then click Restore.