4 Replies Latest reply: Feb 9, 2013 8:09 PM by shengheng88
shengheng88 Level 1 Level 1

my ipod touch 5th gen internet speaker no sound.how to solve ?

if warranty claim is replace new until or refurbish until.

iPod touch, iOS 6.1
  • lllaass Level 10 Level 10


    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar          

    If defective, Apple will replace it with a refurbished one if one is available.

  • shengheng88 Level 1 Level 1

    step all i try it.but still same.your mean is if got refurbish until will replace refurbish one

  • lllaass Level 10 Level 10

    If you purchased a new iPod Apple will replace it under your warranty with a refurbished one if a refurbished one is available. If a refurbished one is not available then you will get a new one.

  • shengheng88 Level 1 Level 1

    thanks for your info