HT201419: Get help with Mail on your iPhone, iPad, and iPod touch

Learn about Get help with Mail on your iPhone, iPad, and iPod touch
Silly mom
Level 1 (0 points)

Q: My mail screen is frozen, what can I do. I have deleted the account and reloaded it and it is still frozen

My mail screen is frozen. I cannot change to another message or another mail box. I have tried deleting the mail account and reloading it and it is still frozen.

What can I do?

iPad 2

Posted on Feb 9, 2013 8:06 AM

by Diavonex,Solvedanswer
Diavonex Diavonex
Level 9 (66,735 points)
A:

Close the Mail app in the Task Bar and re-launch.

 

Double-click the Home button to reveal Task Bar. Hold Mail app down for a second or two; tap the minus sign to close app.

 

 

If it still doesn't work, try a reset.

 

Hold the Sleep and Home button down (together) for about 10 seconds until you see the Apple logo.

Posted on Feb 9, 2013 8:10 AM

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Silly mom

Q: My mail screen is frozen, what can I do. I have deleted the account and reloaded it and it is still frozen

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