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My iphone has deleted all my contacts (no syncing involved-just deleted all)

So today I tried opening my contacts to make a call and everytime I hit the green phone button it would just cut back to the home screen. Then the same thing happened when I tried to open text messages. I turned the phone off, then back on again and opened messages to find there was only numbers, no names. I opened contacts and there were no contacts to display. My iphone has deleted all of them, I had done nothing, no syncing, nothing involving icloud, it just did this for no apparent reason.

iPhone 3GS, iOS 6.1

Posted on Feb 9, 2013 9:12 AM

Reply
81 replies

May 13, 2013 3:51 AM in response to DogDeadByRaven

DogDeadByRaven wrote:


All and all my iphone is worthless. I made 3 backups over the last few months of my phone. Well my phone kept closing out of every application so I turned it off and back on, Well all my contacts are now gone.

The backup has never included contacts.

Contacts are designed to be synced to a supported application on the computer or a cloud service.

If you have chosen to not use the device as designed and lost data, that is unfortunate but ultimately your fault.



DogDeadByRaven wrote:


Android does not have any of these short comings. Back to Android it is.

You are right, Android has it's own set of short comings, no OS is perfect.

Pick the one that works for you and has the least amount of annoying issues... no one here really cares which way you go.

May 13, 2013 6:17 AM in response to diesel vdub

So let me get this straight. They produce a product with a known software defect, fail to provide a fix or a means of even backing up contacts and it's my fault? Sounds more like an apple issue. Who sells a product that provides no means of actually backing up everything on it? Even Windows provides that ability. If they require you to buy more software to even get full functionality of a device then the device is not worth it.

May 13, 2013 7:15 AM in response to DogDeadByRaven

DogDeadByRaven wrote:


They produce a product with a known software defect, fail to provide a fix or a means of even backing up contacts and it's my fault?

Are you completely dense?

Sync your contacts to a supported application on the computer or a cloud service, then there is no need to back them up... the do not exist solely on a single device.

May 13, 2013 10:23 AM in response to diesel vdub

I'm not dense I'm realistic. If I buy a product and can't save my contacts from it without buying another program to do it thats a problem. "Supported application" is vague at best. What application on a PC automatically syncs your contacts? Windows Mail does not, and in turn why should I need to buy a cloud service to backup my contacts to?

I already have google drive I dont need more. My work phone that is Android first backs up to google drive which is part of its setup wizard, next even if google drive fails to backup my contacts Verizon automatically backs up my contacts as well so all I need to do to get them back on my phone is login to my Verizon account and it will resync them. This works for Verizon for all phones EXCEPT iPhone.


They claim to be easy to use but iPhone has steps then when your contact list disappears you better have software that automatically backs up contacts because they dont tell you that iTunes backs up all settings on your phone EXCEPT contacts. So its backs up everything on your PHONE except for the PHONE part of it. Makes perfect sense...

May 13, 2013 10:56 AM in response to KiltedTim

I did and guess what...not there. I had it set to sync to my google account thinking that would be an extra backup. Sync is on, try to resync it back and got 0 contacts back.


As for iCloud its free unless you actually back things up other than contacts then it costs. Which iCloud did not come on my phone so it never asked to be setup and if I'm backing up my phone I'm not paying additional to avoid having to sync multiple times on multiple applications. 1 sync one location. Its how all the other phones do it.

May 13, 2013 11:02 AM in response to DogDeadByRaven

DogDeadByRaven wrote:


I did and guess what...not there. I had it set to sync to my google account thinking that would be an extra backup. Sync is on, try to resync it back and got 0 contacts back.

Then you didn't set it up right.


As for iCloud its free unless you actually back things up other than contacts then it costs.

False.


Which iCloud did not come on my phone

It's been part of iOS since iOS 5. Maybe you should update more often.


I'm not paying additional to avoid having to sync multiple times on multiple applications.

You don't have to pay anything. Not to mention the fact that cloud syncing is automatic and happens over the air.


1 sync one location. Its how all the other phones do it.

Also false.

May 13, 2013 1:19 PM in response to KiltedTim

For the gmail sync whats to set up wrong? It asks for your google account then you turn on what you want to sync. Same exact settings worked perfectly on my Droid 2 previously.


According to Apples own website if you use more than 5GB of storage on iCloud. Which is backing up anything beyond contacts unless you don't take pictures or anything you PAY FOR IT. So no it is not free beyond contacts I have 6.5GB of pictures on my phone so I would have to pay to back them up. I also deal with about 180 emails a day which takes up additional space, I dont use reminders or notes. So to backup more than my contacts would be Email and Documents, and Photos which would require me to pay to do so.


So since you obviously do not read. I have more than 5GB of data, per Apple I would have to PAY for it. You only get 5GB free over 5GB is a pay for storage service.

Google gives me 25GB of storage so I could never go over on it for the single purpose I have used it for because my phone is only 16GB.

As for the 1sync one location apparently you have never owned an Android Phone or a Windows Phone. Both allow you to backup and sync everything to 1 location. My work phone thats an android syncs everything to one location, not applications and songs via iTunes, then contacts and data to another application. One location for backup plus an additional backup to your backup location.

May 13, 2013 1:41 PM in response to DogDeadByRaven

Sorry. You don't know what you're talking about. Both my iPhone 5 and my iPad Mini back up to the same free 5GB iCloud account with no problems.


Photos in iCloud don't count toward the backup quota. Apps don't count since they can be re-downloaded free from the app store (in app data counts). Music is not part of the backup. Email messages are stored on the server (assuming you have IMAP or Exchange accounts) and are not part of the backup.


So if you've got more than 5GB of data that needs to be backed up, you might want to take a look at the controls on the phone and see just what exactly is using up all that space.


Tell you what... why don't you sell your iPhone and go buy an android phone.

May 30, 2013 3:32 AM in response to bexy23

It happened to me too, no restores or update or anything. System resprung/refreshed and me contacts were gone.

This happened several times. After getting extremely frustrated I called apple.


The cause and solution are Aparently the Same thing, New software update.

The helpful guy at apple told me there is some operating system conflict because I haven't updated to the latest iOS Software.

When I said but it was fine before, he said that when there's a new iOS, some things can start working diffently which may cause things to become confused an glitch if we don't update.

(not sure I 100% buy that since I didn't see how an untouched device (no installs or updates) can be aware of or effected by a new iOS) but The Apple guy assures me if I make sure I've updated iTunes an the my iOS. It should be cured.

I haven't tried it yet, but will report back as soon as I'm able.

My iphone has deleted all my contacts (no syncing involved-just deleted all)

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