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Irishkid Level 1 (0 points)

So today I tried opening my contacts to make a call and everytime I hit the green phone button it would just cut back to the home screen.  Then the same thing happened when I tried to open text messages.  I turned the phone off, then back on again and opened messages to find there was only numbers, no names.  I opened contacts and there were no contacts to display.  My iphone has deleted all of them, I had done nothing, no syncing, nothing involving icloud, it just did this for no apparent reason. 


iPhone 3GS, iOS 6.1
  • Panophobic Level 1 (0 points)

    I have been having the same problem—it's happened to me several times in the past few weeks. It's possible to restore the contacts by plugging the phone into your computer, right clicking on the phone icon in the itunes sidebar, and selecting "restore from backup." This will replace all of your contacts, text messages, notes, calander data and settings with what they were the last time you synced your phone. Not ideal, but it will get your contacts back. As for how to prevent it from happening, I have no idea; it's becoming a huge nuisance for me.

  • dangerkitty2001 Level 1 (0 points)

    Same thing just happened to me about 20 min ago!!!

  • awightma Level 1 (0 points)

    This just happened to me as well.  Exactly the same thing!  Has anyone from apple commented on this?  I can't believe I just lost allll of my contacts!

  • Storyle Level 1 (0 points)

    Just happened to me as well, but I've solved it by this article.

    http://www.flickr.com/groups/iphone-3g-photos/discuss/72157633044933774/

    It may be useful to you. Good Luck!

  • Bruce Nitro Level 1 (5 points)

    So let me know if I'm mistaken from what I'm reading so far:

     

    1. iPhones have a habit of just deleted contacts for no reason

    2. No one from Apple has admitted this is an iPhone problem that can be fixed

    3. Only solution users find is to have back-ups

    4. No solution to address the actual problem, just restoring contacts

     

    This is like having a leaky faucet and instead of fixing it I've just found a bucket to put underneath it that I'll have to change once in a while.

  • GCHSmith Level 1 (0 points)

    also had this problem - does anyone from Apple have an answer for this?

  • jamesgabrielle Level 1 (0 points)

    same thing happened to me awhile ago.

  • DogDeadByRaven Level 1 (0 points)

    All and all my iphone is worthless. I made 3 backups over the last few months of my phone. Well my phone kept closing out of every application so I turned it off and back on, Well all my contacts are now gone. I pluged it in to resync to my backups and wouldn't you know it itunes updated itself and in the process deleted all my backups. So now I have a worthless phone that has no contacts on it and no way to restore it without paying some company a bunch of money to get back contacts that itunes was supposed to have backed up. Android does not have any of these short comings. Back to Android it is.

  • diesel vdub Level 7 (21,995 points)

    DogDeadByRaven wrote:

     

    All and all my iphone is worthless. I made 3 backups over the last few months of my phone. Well my phone kept closing out of every application so I turned it off and back on, Well all my contacts are now gone.

    The backup has never included contacts.

    Contacts are designed to be synced to a supported application on the computer or a cloud service.

    If you have chosen to not use the device as designed and lost data, that is unfortunate but ultimately your fault.

     

     

    DogDeadByRaven wrote:

     

    Android does not have any of these short comings. Back to Android it is.

    You are right, Android has it's own set of short comings, no OS is perfect.

    Pick the one that works for you and has the least amount of annoying issues... no one here really cares which way you go. 

  • DogDeadByRaven Level 1 (0 points)

    So let me get this straight. They produce a product with a known software defect, fail to provide a fix or a means of even backing up contacts and it's my fault? Sounds more like an apple issue. Who sells a product that provides no means of actually backing up everything on it? Even Windows provides that ability. If they require you to buy more software to even get full functionality of a device then the device is not worth it.

  • diesel vdub Level 7 (21,995 points)

    DogDeadByRaven wrote:

     

    They produce a product with a known software defect, fail to provide a fix or a means of even backing up contacts and it's my fault?

    Are you completely dense?

    Sync your contacts to a supported application on the computer or a cloud service, then there is no need to back them up... the do not exist solely on a single device.

  • DogDeadByRaven Level 1 (0 points)

    I'm not dense I'm realistic. If I buy a product and can't save my contacts from it without buying another program to do it thats a problem. "Supported application" is vague at best. What application on a PC automatically syncs your contacts? Windows Mail does not, and in turn why should I need to buy a cloud service to backup my contacts to?

    I already have google drive I dont need more. My work phone that is Android first backs up to google drive which is part of its setup wizard, next even if google drive fails to backup my contacts Verizon automatically backs up my contacts as well so all I need to do to get them back on my phone is login to my Verizon account and it will resync them. This works for Verizon for all phones EXCEPT iPhone.

     

    They claim to be easy to use but iPhone has steps then when your contact list disappears you better have software that automatically backs up contacts because they dont tell you that iTunes backs up all settings on your phone EXCEPT contacts. So its backs up everything on your PHONE except for the PHONE part of it. Makes perfect sense...

  • KiltedTim Level 9 (50,365 points)

    Windows address book is free. iCloud is free. Yahoo is free. Google is free.

     

    You could have easily synced your contacts with your google account.

  • DogDeadByRaven Level 1 (0 points)

    I did and guess what...not there. I had it set to sync to my google account thinking that would be an extra backup. Sync is on, try to resync it back and got 0 contacts back.

     

    As for iCloud its free unless you actually back things up other than contacts then it costs. Which iCloud did not come on my phone so it never asked to be setup and if I'm backing up my phone I'm not paying additional to avoid having to sync multiple times on multiple applications. 1 sync one location. Its how all the other phones do it.

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