Skip navigation

VIBER Crashing on iPhone 5

5458 Views 17 Replies Latest reply: Jun 5, 2013 7:01 AM by emin992 RSS Branched to a new discussion.
1 2 Previous Next
Dutch80210 Level 1 Level 1 (0 points)
Currently Being Moderated
Feb 9, 2013 11:44 AM

I have used VIBER on my previous i4 and than on my i4s with success.

I have had my i5 now for 2-3 months and succesfully loaded and used VIBER again.

Today I have been trying to use VIBER and the App is crashing. I noticed problems of other kinds since I downloaded the latest iPhone iO6 Software 6.1

The program will open and let me see everything. Than the App crashes and I have to restart the VIBER App with getting the same results.

I deleted and re-installed the APP with the result that while setting up the App the program crashes.

Please help?

iPhone 5, iOS 6.1
  • Meg St._Clair Level 8 Level 8 (37,450 points)
    Currently Being Moderated
    Feb 9, 2013 11:53 AM (in response to Dutch80210)
  • deggie Level 8 Level 8 (44,830 points)
    Currently Being Moderated
    Feb 9, 2013 12:39 PM (in response to Dutch80210)

    There is someone from Viber that posts here on occassion, he might see your thread and be able to assist you.

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Feb 10, 2013 9:46 AM (in response to Dutch80210)

    Hi there!

    This is a member of the Viber R&D Team.

     

    Thanks for reporting! We'd like to hear more about this issue, please contact us via: http://bit.ly/ukGVJ0 for further assistance.

     

    Please feel free to let us know your thoughts, questions and comments, we'd be happy to assist.

    Thanks,

    Viber

  • deggie Level 8 Level 8 (44,830 points)
    Currently Being Moderated
    Feb 11, 2013 5:59 PM (in response to Dutch80210)

    Did you submit this info through the data link he provided?

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Feb 14, 2013 4:10 AM (in response to Dutch80210)

    @Dutch80210 -

     

    Thank you for the details of the problem.

     

    As we suggested, if you submitted the ticket in the link we provided above, our Support Team will thoroughly look into your problem, and contact you for more information if needed.

     

    We apologize for the temporary inconvenience, and we recommend that you stay tuned or news and updates of the app (hopefully newer versions will resolve the problem for you).

  • theViberTeam Level 1 Level 1 (95 points)
    Currently Being Moderated
    Feb 15, 2013 10:30 PM (in response to Dutch80210)

    @Dutch80210 -

     

    We're glad to hear all is working now!

    It could have been a temporary glitch in our server, but more likely - it could have been some other app/service running on your phone that was colliding with our service.

     

    Enjoy Viber, and if you encounter problems again, please do let us know

  • a320j Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 16, 2013 11:34 AM (in response to theViberTeam)

    My Viber has been working fine ever since I installed it since iphone 4 and now iphone 5. However, 2 days ago, it started to crash. At first I can still see a notification when somebody sends a message. Until it became so useless because it crashes immediately after opening. I deleted the app and reinstalled it, but got the same result.

    I contacted the Viber team on the link above but didn't get any reply.

    I deleted the app again both from my iphone and from iTunes and downloaded it again and reinstalled again but no luck.

  • kojic Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 16, 2013 3:08 PM (in response to a320j)

    if you installed iBlacklist - delete it, because iBlacklist colliding with Viber.

    I just found that out...

  • Meg St._Clair Level 8 Level 8 (37,450 points)
    Currently Being Moderated
    Feb 16, 2013 3:53 PM (in response to kojic)

    If you installed iBlacklist, delete it, whether or not you use Viber. It doesn't work.

  • a320j Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 17, 2013 1:30 AM (in response to Meg St._Clair)

    I don't have iBlacklist.

    However, I found the solution to my problem.

    I uninstalled the last apps/tweaks I installed last one by one until I isolated the culprit. 3G Unrestrictor. I included Viber in the Unrestricted apps, which collides with its actual operation. I just deleted it from 3G Unr. and voila! Viber's up and running again!

1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.