3 Replies Latest reply: Feb 10, 2013 12:02 AM by Tesserax
jkuebelbeck Level 1 (0 points)

When I try to set up my airport extreme to my Qwest M1000 DSL modem, it asks for my pppoe info. My linksys router does not do this. Does anyone know why?

AirPort Extreme 802.11n (5th Gen), OS X Mountain Lion (10.8.2)
  • Tesserax Level 9 (50,541 points)

    If your ISP requires PPPoE for authentication prior to gaining accessing to their Internet service, only the device directly connected to their modem would required to be configured to provide the PPPoE credentials (i.e., username & password).


    If your AirPort Extreme is asking for these credentials, then it may believe that it is the device that will be sending these credentials to the ISP.

  • jkuebelbeck Level 1 (0 points)

    Thanks Tesserax. Is there a way to stop it from believing that? Shouldn't I just be able to plug it into the modem and go?

    I don't know what my username and password are. I could call Qwest and see if they can tell me.

  • Tesserax Level 9 (50,541 points)

    You mention DSL. A number of DSL ISPs do require PPPoE. What is the exact make & model of the DSL modem that Quest has provided you?


    If the set up with the Qwest is a new one, then I would recommend that you perform a complete power recycle of your networking hardware to get things communicating properly. Please check out the following AirPort User Tip for details.