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Hi, My computer went down. cannot use music and others items. Error states I need "apple application support" added. where do I go to get it? not very litterate on this. thanks for a reply soon.??? jerry

hi, my compuer went down things downt like music. it says I need "apple application support" where do I get what need plus anything else that may be missing????? thanks Jerry.

Windows XP

Posted on Feb 9, 2013 1:42 PM

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1 reply

Feb 9, 2013 7:25 PM in response to johankins

Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.


Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:


http://www.apple.com/itunes/download/


Download and install the free trial version of WinRAR:


http://www.rarlab.com/


Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").


Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.


Does it install properly for you?


If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Hi, My computer went down. cannot use music and others items. Error states I need "apple application support" added. where do I go to get it? not very litterate on this. thanks for a reply soon.??? jerry

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