1 Reply Latest reply: Feb 9, 2013 7:25 PM by b noir
johankins Level 1 (0 points)

hi, my compuer went down things downt like music.   it says I need "apple application support" where do I get what need plus anything else that may be missing?????  thanks Jerry.

Windows XP
  • b noir Level 9 (72,060 points)

    Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.


    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:




    Download and install the free trial version of WinRAR:




    Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").


    Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.


    Does it install properly for you?


    If instead you get an error message during the install, let us know what it says. (Precise text, please.)