3 Replies Latest reply: Feb 15, 2014 7:52 AM by SP8958
Lyra_795 Level 1 (0 points)

Hi all,


I bought an iPod nano from Amazon two weeks ago.  Charged it up, uploaded a playlist from iTunes but no sound coming out of the iPod.

Went into the Settings and made sure that the Volume Limiter was set to Off.  Maximized the volume.  Still no sound.

Reset the iPod by holding the Home and Power buttons.  Still no sound.  Called Apple Support and the agent said that the model was probably defect and that I should return it to Amazon - which I did.

I reordered a new one and surprise, surprise, there is no sound coming out of this one either.  Am I completely stupid or what am I doing wrong here?  What are the chances of getting two, dud iPods back to back?


I'd be really grateful for any advice you guys could give me before I return it yet again to Amazon.  If I have to do this, it will be the last Apple device that I purchase.





iPod nano
  • ann217 Level 1 (0 points)

    I had the same problem with my new (Feb. 2013) ipod Nano. Before you return it and give up, push in the headphone jack until the metal part is completly inside the headphone port. This worked for mine. Good luck!

  • runnergirl2009 Level 1 (0 points)

    Thanks, it just worked for mine too!

  • SP8958 Level 1 (0 points)

    Thank you! I too, New 7th gen Nano- no sound, no radio that worked,  The ear bud jack seemed like it was in as far as it could go, but after trying everything else, found your post and pushed the jack in harder (I thought it was going to break) and it did click in further and now works perfectly! Thank you!