NBA International League Pass playback issues - skipping chunks of games

Question

Level 1

4 points

NBA International League Pass playback issues - skipping chunks of games

Hi all!

Over the last 2 days I am experiencing problems when playing back games on the ATV.

The games start fine and I get full quality HD streaming but as the game progreses the picture "freezes" and when I check teh playback the time is still increasing. After 5-20 seconds have elapsed the game starts again but has sometimes jumped forward several minutes.

I have rebooted the ATV and my router but has not cleared the problem.

I was watching the Cavs Vs Nuggets this morning (7am UK time) and all was good for 40+ mins and then this problem reared it's ugly head again.

Is anybody else experiencin this issue?

Dave

AppleTV 2, iOS 6.1

Posted on Feb 10, 2013 1:05 AM

Reply

Answer 1

Feb 11, 2013 12:12 PM in response to Davestretch

Same problem here !!!!

Reply

Answer 2

Stoxoz

Level 1

1 points

Feb 12, 2013 11:25 PM in response to Davestretch

Yep. Same problem here! Missing out on tons of action! Can't understand what is going on. If this continues I will demand my money back because they fail to deliver what they promise!

Reply

Answer 3

Feb 13, 2013 12:49 AM in response to Davestretch

Same issue here; AppleTV on latest release, I had two games which skipped a couple of times, each time just a few seconds, and one game which skipped 10+ minutes per occurence, causing the 2nd half to be done in approx 2 minutes ;-(

I logged an issue via: http://leaguepasssupport.nba.com/ics/support/default.asp?deptID=7801 ; I suggest you will do the same to get the attention at the NBA league pass people as well.

Update: I got an auto-reply suggesting to use nbasupport@neulion.com for International League Pass support.