I just bought used iPod touch, gen 4.
The device had been reset to defaults.
I tried to install the "find my iPod touch" app., but a request appeared wanting a logon using the previous owner's e-mail.
I can contact the previous owner, but what do I ask them to do to let me register the device to me?
(How does the previous owner tell Apple that they sold the device?)
iPod touch, iOS 6
How was it set to defaults? Based on your problem It appears that it has not been. I would go to Settings>General>Reset>Erase all content and setting and reset it up either via wif (if it has iOS 5 or later already) or connect to your computer and restore via iTunes.
I don't know how it was set to defaults, but I had to start by finding a WiFi, and entering my name, and several settings. It looked like what I would expect for a new unit to be asking.
And it seems to me that for the "find my device" app to be useful, it should not be able to be reset by just a reset of the device... or any thief could do it. The internal ID of the device must be stored by Apple and tied to the owners Apple ID.
Apparently, I can not install other applications either, as when I tried for Netflix, it asked for the old users' password again.
I would try setting it up again
Okay, a call to Apple tech support cleared this up.
Apparantly any thief CAN remove the tracking.
All I had to do was:
- go to settings
- go to itunes and app stores
- go Apple ID and sign out and then sign in with my Apple ID
Hope this info helps someone else.
Can't install "find my device" app.
