Q: I've installed Quicktime but Itunes still says I need to install it, what should I do?

First could you confirm your Windows version, XP, vista,or 7.

Could you confirm that your Quicktime works OK and that you have the latest version.

If so you may have a variation of an old error we used to see.

It is most common on laptops that are used at work and connect to a work network but it can occur in other situations.

If this is the problem you will need to edit the %Path% variable, but we need to know if this is necessary first.

In order to check this, type

cmd

into your search box and click cmd under Programs.

For XP use the Run command to open cmd.

The black cmd window will open.

Next copy&paste the following into the cmd window and press return:

echo %path% >documents\path.txt

I think for XP it will need to be

echo %path% >"my documents\path.txt"

Unfortunately I don't have XP to check that this is correct.

If you can't get it to work, just type:

echo %path%

And the path will appear on screen and you will have to work from that, but it is easer if you can do it the other way.

The first way will place the contents of the %path% variable in a text file called Path in (My) Documents.

You will need to check that each folder in the list actually exists.

In order to save time you can copy&paste each folder in the list into the address bar of Windows Explorer. You will get an error if the folder doesn't exist.

Make a note of any that don't exist and post back. Most commonly the thing you are looking for is a network location.

If you are having trouble with this you can paste the text file into your next post and I can take a look at it.