Refund for an app that is not as described
I purchased an app that claims it has various types of lock out features and the app is actually a music app called Lock your Screen. How do I get a refund on a falsely titled app ?
iPhone 4S, iOS 6.1
Apple Event: May 7th at 7 am PT
I purchased an app that claims it has various types of lock out features and the app is actually a music app called Lock your Screen. How do I get a refund on a falsely titled app ?
iPhone 4S, iOS 6.1
You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and click the arrow to the right of it and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
You can try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and click the arrow to the right of it and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
Thank you King_Penguin . I did exactly what you said and now I'm just awaiting the response from Apple.
I've already contact my Bank to report them. Will be following it up tomorrow.
Refund for an app that is not as described