User profile for user: Rea J
Rea J Author
User level: Level 1
0 points

My iPod's keyboard/screen is messed up. I need help!

Last month (Jan 4th 2013) I bought an iPod touch 5, it worked fine for the first week but then my keyboard/screen started acting weird. like I would tap on a letter but instead my keyboard taps enter or a number, or I would scroll down but instead my iPod opens an app, stuff like that. Its messed up. First I turned off my iPod (by holding down the sleep button..etc) but it didn't work, so I reset my iPod as a new device that way if it was something related to an app it would be deleted, this worked for 3-4 days but it went back after that. I don't know what's wrong with my iPod I really need help!

iPod touch, iOS 6.1, Its newly bought

Posted on Feb 10, 2013 11:19 AM

Reply
5 replies
User profile for user: lllaass
lllaass
User level: Level 10
210,513 points

Feb 10, 2013 11:21 AM in response to Rea J

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My iPod's keyboard/screen is messed up. I need help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up