7 Replies Latest reply: Feb 11, 2013 11:29 AM by leroydouglas
mhs62 Level 1 (0 points)

Why do many of my emails have portions of the text replaced with the letter A within a square box?  This happens most with emails from institutions rather than individuals.


iMac, OS X Mountain Lion
  • Eustace Mendis Level 7 (25,330 points)

    That happens when the email contains a symbol (typeface, numeral, whatever) that your computer cannot write. Could be a symbol for copyright, registered trademark, etc...

  • mhs62 Level 1 (0 points)

    Thank you for that.  It helps me isolate my problem to the computer vice email provider.  I must have changed something when I tried to improve performance on the computer a few weeks ago, because I have never had this occur before.  It just started suddenly and mail that I had gotten before and viewed fine now are filled with the A's.  Do you know what software enables the computer write these symbols?

  • Eustace Mendis Level 7 (25,330 points)

    Try this: go to Mail / Preferences / Fonts and Colors.

     

    Change the Message Font by clicking on Select. If you frequently receive emails from Windows machines you might want to change to Arial. It's is pretty Widows friendly.

    Screen Shot 2013-02-10 at 7.01.35 PM.png

  • Rothrock Level 4 (1,450 points)

    When you say "I tried to improve performance on the computer" do you mean that you ran something to remove fonts for other languages? Or removed languages in some way?

  • mhs62 Level 1 (0 points)

    Thanks for your response.  I didn't do anything to remove fonts or languages, but ... I bit the bullet and called tech support.  Fixed in a matter of seconds.  Exited mail and then restarted while holding down shift key.  Apparently this "resets" the program and corrects and problems that may have crept in.  Nice to remeber.

  • mhs62 Level 1 (0 points)

    Thanks for your help.  Wanted to make sure you saw this,  "but ... I bit the bullet and called tech support.  Fixed in a matter of seconds.  Exited mail and then restarted while holding down shift key.  Apparently this "resets" the program and corrects and problems that may have crept in.

  • leroydouglas Level 6 (17,777 points)

    A SafeBoot (Shift key on start up)  clears the font cache among others