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TS3623: Apple TV (2nd and 3rd generation): Troubleshooting playback performance

Learn about Apple TV (2nd and 3rd generation): Troubleshooting playback performance

TS3623 Now, when cueing movies for playback, I get an error message: THIS CONTENT REQUIRES HDCP for playback. I never used to get this message.

382 Views 3 Replies Latest reply: Jan 11, 2014 10:32 PM by adaniel87 RSS
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Feb 10, 2013 2:19 PM

New situation: when cueing movies for playback, I get this error message:

 

THIS CONTENT REQUIRES HDCP FOR PLAYBACK.

Either your HDMI cable isn't properly connected or your HDMI connection doesn't support HDCP. Please reconnect your HDMI cable from your AppleTV to you HDTV and try again.

 

I've checked the HDMI cable connections and everything seems in order. I never used to get this message. All other AppleTV playback channels--music, YouTube, etc.--seem to function correctly and do not generate error message. I've performed the AppleTV software upgrade but still get the error messages with movie playback. What may be causing this? What do I need to fix it?

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