6 Replies Latest reply: May 2, 2013 2:20 AM by heylioness
Chloeh196 Level 1 Level 1 (0 points)

I dropped my IPad and the screen just went black but it locks and unlocks, I don't know what's up with it. Do anyone know??

iPad 2
  • carl wolf Level 6 Level 6 (14,370 points)

    Reset.  Restore.  Return it to Apple.

  • ssschmidt Level 5 Level 5 (4,315 points)

    Return to apple would involve either an Out of Warranty service fee (Accidental damage is not covered by the limited warranty), or if you have Apple Care Plus, you could use one of your "incidents" to replace the device for $49.00 + tax (USD). 


    The OOW service fee is $249.00 (USD)

  • Texas Mac Man Level 8 Level 8 (46,550 points)

    Frozen or unresponsive iPad

    Resolve these most common issues:

        •    Display remains black or blank

        •    Touch screen not responding

        •    Application unexpectedly closes or freezes



    A few users have been able to revive their iPad after a drop by turning the iPad over and giving several (very) hard slaps on the back of the iPad.


    The standard 1-year Apple Care warranty only covers defects in materials and workmanship, not damage due to accidents.


    Apple's Limited Warranty http://www.apple.com/legal/warranty/ for iPad excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.


    Out-of-Warranty Service

         If you own an iPad that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will replace (Apple doesn't repair) your iPad with an iPad that is new or equivalent to new in both performance and reliability for the Out-of-Warranty Service fee listed below. (The replacement will most likely be a refurbished iPad in a brown box, however, it has a new screen, back and battery.)   





    iPad modelOut-of-Warranty Service Fee
    iPad mini$219
    iPad 3rd, 4th generation$299
    iPad 2, iPad$249




    Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPad that has failed due to contact with liquid may be eligible for out-of-warranty service. See http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipad



    Make a Genius Bar Reservation



    You may can get the iPad repaired at 3rd party repair sources for less $, however, any remaining Apple warranty will be voided.


    iPad Repair & Screen Replacement Services



    RepairZoom iPad Repair



    Mission Repair






     Cheers, Tom

  • bossowns Level 1 Level 1 (0 points)

    texas mac man was right i gave it three hard slaps on the back and it turned on in inverted colors thx for your help texas mac man.

  • Roxystaffy7 Level 1 Level 1 (0 points)

    did quite a few hard slaps and started to hear music playing. turned on and off and OMG display turned back on. thanks so much. one very happy 13 year old in my household!

  • heylioness Level 1 Level 1 (0 points)

    i dropped my ipad this morning and it went blank.no matter wht i did it wouldnt turn on.i then tried ur suggestion and slapped it a few times on the back and voila! its alive again!! cant thank u enuf!!