HELP! I just bought a new iPad, but the App Store won't let me buy apps?

It says I need to answer security questions, which I totally understand. However, I couldn't remember the answers to my questions to save my life. When I said I wanted apple to send an email to me so I could reset the questions, it said it sent an email to h*****@gmail.com. My name doesn't start with an H and neither does anyone's whose email could have been there. I never got an email, so I'm incredibly confused as to where these emails are going

iPad, iOS 6.1

Posted on Feb 10, 2013 7:47 PM

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2 replies

Feb 10, 2013 9:08 PM in response to zoegirl13

1. See my User Tip for some help:Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.

2. Here are two different but direct methods:

a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.

b. Call Apple Support in your country: Customer Service: Contacting Apple for support

and service.

3. For other queries about Apple ID see Frequently asked questions about Apple ID.

4. Rescue email address and how to reset Apple ID security questions

5. For online assistance use Apple - Support - Express Lane

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HELP! I just bought a new iPad, but the App Store won't let me buy apps?

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