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.I have tried support options they are not working.

I updated my i pod touch to latest ios..Now it wont install,Its stuck in restore mode.I keep getting error code 1604 have tried apple support options to fix nothing seems to work.Please Help!

iPod touch, iOS 5.0.1

Posted on Feb 10, 2013 8:47 PM

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Posted on Feb 10, 2013 9:29 PM

This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:


Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.

Restore and wait for the error.

When prompted, click OK.

Close and reopen iTunes while the device remains connected.

The device should now be recognized in Recovery Mode again.

Try to restore again.

If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

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Question marked as Best reply

Feb 10, 2013 9:29 PM in response to andy7190

This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:


Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.

Restore and wait for the error.

When prompted, click OK.

Close and reopen iTunes while the device remains connected.

The device should now be recognized in Recovery Mode again.

Try to restore again.

If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

Feb 12, 2013 6:20 AM in response to Peizoandme

i tried that..didnt work..i restored my computer to a week ago,uninstalled itunes than re installed it my old ipod synced up just fine than i put my new one on and when it says to update and restore device driver fails to load is there any way to get the ipod out of restore mode without hooking up to the computer...it seems the ops 6.0 is causing me problems.

Feb 14, 2013 4:18 PM in response to andy7190

ok i talked to support and she told me to hook it up to another computer and do the system restore thing when you hold in both buttons,wait till apple shows on screen,let go of the power button and plug it in while still holding the home button...it took a while but it worked..i did get an error code but left it plugged in and it turned on in about a minute!

.I have tried support options they are not working.

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