1 Reply Latest reply: Feb 11, 2013 5:45 AM by lllaass
elsafromnv Level 1 Level 1 (0 points)

Today I attempted to add music to my IPOD and I got a message that updates were available. So I went with it and installed then. Next thing I know I got a message stating that my unit was reset to factory settings. My music and folders still appear in ITUNES, however all the music on the unit itself have been disappeared. I have made several attempts to restore my music to no avail.  Please help me with this... I need my music back

iPod 5th Generation (Late 2006)
  • lllaass Level 10 Level 10 (166,635 points)


    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Unsync all music and resync

    - Reset all settings

    Go to Settings > General > Reset and tap Reset All Settings.

    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

    - Restore from backup. See:                                 

    iOS: How to back up           

    - Restore to factory settings/new iOS device.

    If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

    Apple Retail Store - Genius Bar