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TS4054: iTunes Store: Troubleshooting iTunes Match

Learn about iTunes Store: Troubleshooting iTunes Match

TS4054 Can I download a purchased song twice?

126 Views 1 Reply Latest reply: Feb 11, 2013 9:20 AM by King_Penguin RSS
Ricardogb Calculating status...
Currently Being Moderated
Feb 11, 2013 12:56 AM

Hi, I just bought a song and download it but it doesn't play correctly, it stops around half of the song. How can I download it again, or have a refund?

  • King_Penguin Level 10 Level 10 (92,450 points)
    Currently Being Moderated
    Feb 11, 2013 9:20 AM (in response to Ricardogb)

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.

     

    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).

     

    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

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