iMessage Issue

Question

iMessage Issue

I have a problem with how my iMessage is working. I have only had my MBP 2 weeks so I called the Apple Support line and they dont know how to fix it. But since this is now an issue on my ipad also, Im posting here.

When I send out a message, it sends fine thru imessage but the response shows up in my email. I have the setup page showing my apple id and the account to use for imessage as my email account. In other words, my apple id, email account and message are all 3 using the same address. But Apple Support says that should be fine. It is not.

I have had an iPad since March 2012 and have it set up the same way and it has always “just worked" the way it is supposed to, messages go out and come in thru imessage. That is UNTIL I synced to my new MBP, now all my devices work wrong in imessage. Neither my IPad nor my MBP works correctly using iMessage.

Anybody have a solution for setting up iMessage to work correctly when Apple doesnt know how to fix for me, anyway?

iPad (3rd gen) Wi-Fi, iOS 6.0.1

Posted on Feb 11, 2013 2:26 AM

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Answer 1

fromsouth

Level 5

4,945 points

Feb 11, 2013 3:18 AM in response to IpadinParadise

My guess that apple support says it is fine, cause your authentication for both services is the same. What suppose to happen though is emails go to your mail app. Imessages go to your messages app. My guess would be that you are using same id for the message on your macbook and ipad. Now you are getting mixed up, cause only one device sometimes gets the message intended for you. Sometimes both, but there is no consistency. If my guess is correct it is unfortunate, but really is how imessage behaves. It does not have a mechanism to be distributed to all devices, like e-mail does.

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Answer 2

Feb 11, 2013 3:45 AM in response to fromsouth

I think I understand what you are saying. What I dont understand is why this wasnt thought thru more when for Mountain Lion, it was decided bu Apple, to add the iMessage feature. And then, the fact that they hoped many of their customers would own both the iPad and a Mac.

But I would gladly turn off the feature on my MBP for iMessage, if I could get it to work right again on the iPad. I am going to make another call to apple support to let them know that it still doesnt work (their only offer on our call yesterday was to log off/back in to my apple id. Then I had to test it later when one of my friends was available to iMsg. But since my ipad is past the phone support time, it could be difficult, IDK, to get them to help me turn off the MBP imessage function in hopes that that would then work right again in the iPad.

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Answer 3

fromsouth

Level 5

4,945 points

Feb 11, 2013 4:42 AM in response to IpadinParadise

Call MB support and ask them to walk you through if you d like. It should be simple go to message preferrences and delete account. But by all means verify that with apple support, they know that better then me i am sure. If the feature will not work right on ipad, come back here.

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