Trash can, Recovered files help.

You have been using Microsoft Offfice 365 online and its just the local cash file thats dumped when you leave.

I have the same "MerpAD Office365" file in my trash everytime I start my computer back up after having used any of the Office programs.

I know it has something to do with Microsoft Office 365 -- but I do not use that service.

The latest update to Office, 14.3.1, seems to have fixed this problem.

I have the office 14.3.2 update but the problem remains. And I don't use MS Office 365 as I have installed Office 2011 from the CD.

I just realized this morning that the trash item has returned with the 14.3.2 update. What are they doing?

I'm having the same problem post-14.3.2 update. Does anyone know of an Apple Script that would automate emptying the Trash when it contains the Recovered files folder with the MerpAD Office365 file inside?

I couldn't figure out a way to do it using Automator. But there should be a way to create a Script that would open the Trash. Then, if it contained a Recovered files folder, open that folder. Then if the MerpAD Office365 file is inside the folder, emptying of the Trash would be triggered.

Better yet would be a script that automatically triggered chain of events whenever you close an Office 2011 app. But I'd settle for the simpler script.

I'm no script expert, so I can't help you there. However...

...I am perplexed why you (and others) are having a problem with a "MerpAD Office365" file in the Trash in the first place. I actually AM an Office 365 subscriber and have never had a problem with Office writing any temp files to the Trash. If I were you - and others - I would take the problem to the MS Office for Mac forums - http://answers.microsoft.com/en-us/mac - and find a real solution.

Clinton

I'm NOT an Office 365 subscriber. Don't even know what it is. I use Word and Excel in Office 2011. The "MerpAD Office 365" file shows up in a "Recovered File" folder in my Trash after each time I use Word or Excel. I've already read that Microsoft isn't responding to complaints about this glitch in Office 2011 because they're not really interested in Mac support. In any case, I don't see Microsoft being able to give me the Apple Script I want.

Did you ask your question in the MS forums? "Office 365" is simply a subscription scheme that allows a user to run up to five copies of Office for Mac 2011 or Office for Windows 2013 for a period of one year. And then you pay $99 the next year as well, ad nauseum.

But I've no idea, as I said, why you and others, having nothing to do with Office 365, would get those recovered files... maybe someone from MS would know.

Clinton

I found that if you disable Office error reporting the recovered files folder will stop to appear in the trash at each start. Here's the procedure:

1. Open application Office error reporting, the application is located in this folder

/Library/Application Support/Microsoft/MERP2.0

2. Go in preferences

3. Uncheck enable office error reporting

Thanks, Xferno. Your tip solved it for me!

In the newest updates, microsoft deleted the MERP2.0 folder. can you please show us the latest updates to your solution. thanks

The MERP2.0 folder is located on your HD under Library/Applications Support/Microsoft/MERP2.0/Microsoft Error Reporting. Once you are in Microsoft Error Reporting, you can go into the preferences and turn off error reporting. That eliminates the recovered file showing up at every reeboot.

as i screen captured in my post before, the inside of microsoft folder in the application support folder is only "office" folder that contains NO MERP2.0 folder. is the folder hidden or microsoft changed it ? thanks for replying my post