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i cannot retrieve my security question.

How to change my security question as I cannot retrieve them. I cannot buy stuff through Itune because it ask me for my security question and I cannot retrieve them.

iPhone 4, iOS 6.1

Posted on Feb 11, 2013 6:16 AM

Reply
1 reply

Feb 11, 2013 6:16 AM in response to giljuada

On your computer or safari on your iOS device navigate to:

For Canada - https://appleid.apple.com/ca.

For United States - https://appleid.apple.com/us/.


Click the "Manage your Apple ID" button, and sign in to your iCloud account. Once in, on the left side select "Password and Security", and this will populate our options on the right side. You should see an option to reset your security questions.


Also see this article about your "rescue email address" - http://support.apple.com/kb/HT5312.


If for any reason you can not reset these security questions, or get an error, then you may need to contact Apple directly - http://support.apple.com/kb/HE57. Explain the issue, and they can get your to a "Account Security" agent, who will be able to verify your identity, and assist in resetting the security questions.

i cannot retrieve my security question.

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