iPhone: You call cannot be connected please check your phone setting?

hi,

i had the same problem before and i just fixed it now. (thanks for the other forums)

first i tried to ask my network provider what's the cause of the problem.

i even ask them to give me a new simcard with the same number.

but here is what they've done.

they turned on my Location Services and have my phone search my correct time zone in date and time settings.

after having confirmed my time zone, they turned the location services off again and restart my fone.

then tried to make a phone call.

surprised to know thats already fixed.

that's it!

but wait..

after three days having my phone fixed, the same problem occurs.

your call cant be connected. please check your phone settings.

annoying isnt it?

so i surfed the net and check for a fix.

then tried this one.

go to your

settings

phone

and tap Show My Caller ID

wait for it to load making sure that it ends up green (on)

exit and try to make a phone call again and see the result.

hope this one helps.

by the way my fone is iphone5 and sim carrier is smart too..

Hi Camilla,

I accidently fixed the bug in my fone, the one with the same problem as yours, I just went to my Phone settings (the one with your number shown on top of the menu)..scrolled down to "SIM Applications" and simply activated my Gold Data option and that's it! 🙂🙂 It's all working now!

Hope this helps!

XOXO

Greetings!

Just to share, the root cause of this issue is not device-related but is actually network-provider dependent. Currently here in the Philippines, Globe allows anonymous call registration to their network as long as the SIM card can be identified. Smart, however, requires the mobile number to be validated as well.

Given this, if the device is set to hide or not to broadcast the mobile number during a cal (Caller ID) then Smart will not be able to identify the SIM card and will not allow the call. Also, this problem will happen in any other device with the same settings.

FYR. Thank you for your time.

Thanks mrjohn22. I have iphone5c and smart carrier. Faced the same problems. Their customer service was not able to fix it. The solution you gave was so simple and easy. And it fixed the problem 100%. Thanks so much for the help!!

That's not your phone telling you that, it's the cellular network.

Contact your carrier again.

Hi Camillajob!

I just want to ask if you were able to resolve your fone's issue? Mine has the same problem. When i was in Europe i was able to call to the Phils...but when i arrived back to the Phils one month later, i would also receive the same response from the operator. My iPhone4s can send text messages, incoming calls and the 3G is working fine. The only problem is the outgoing call which i cannot resolve. I also went to the carrier and told me that it is the fone that has a problem already. I remember updating OS to 6.1.3. before this problem occur. I don't know if this caused the problem.

Please let me know if you can help me as well if you were successful with yours.

Best Regards,

Emelyn

Hi again Camillajob!

I think i know what caused the problem. It seems that the update is causing it. Mine is 6.1.3 and since the installation my fone went into that error mode. I tried to restore from an old update veraion and i got it Working, unfortunately ir didn't last long. As of today, im still having problems with it. I guess we need to wait for further update to resolve this.

Aside from this all my music purchases are going shuffle mode (they won' play) it also says it cannot be found in the server. I'm also pisse off but i guess we just have to wait for the next update and hope and pray for things to work out finally well.

Let's keep our hopes high!

Godspeed!

xoxo

Hey im also from the philippines and got the same problem. But hey, thanks for the info i got my iphone 5 fixed. Thank you so much guys :D

It really helped. Thumbs up.

Thanks MrJohn22. I've been having the same issue for almost 2 weeks and your easy fix did the trick! Thanks!

same issue.. I was out of the country for more than 10 months then when I came back I cant call any number.. then I did what u have said, but the "Show my Caller ID is not working, it's turned on but I really can't turn off and on if u know what I mean

THANK YOU IT WORKS 🙂

Thanks. It works.. But apple should fix this issue...