2 Replies Latest reply: Feb 14, 2013 5:27 PM by LisaAleen
AnastasiaZ Level 1 (0 points)

I am trying to back up my fiels from old iPhone 3S to the new one I have just bought using iCloud and when I am doing it, my new iphone 5 is writing thet iCloud back-up are compatible with the version of iOS  (6.0.2) on this iPhone. What does it mean?


iPhone 5
  • Winston Churchill Level 10 (95,615 points)

    What software did you have on your old phone.

  • LisaAleen Level 1 (0 points)

    I just worked on this same issue for someone else at work (iPhone 4 or 4S up to date). The iPhone 5 needs to be up to date to the newest version of IOS

     

    Here is what I did:

     

    1. Got into the iPhone 5 without using an account

    2. After getting in, it shows that there is an update

    3. Completed the update

    4. After the phone rebooted,  went in and completed a reset of the phone to factory

    5. When it came back up followed prompts and was able to restore from iCloud backup.

     

    Hope this helps